This warranty policy applies to Ventray products used strictly for non-commercial purposes. The warranty is valid for consumers who use the product solely for personal, household, or non-commercial use. Commercial use of the product is explicitly excluded from this warranty. Any usage of the product in a commercial setting or for financial gain, including but not limited to restaurants, cafés, bakeries, pastry shops, bars, beverage establishments, community or domestic kitchens, food trucks, hotels, hospitality, or any other business environment, renders the warranty null and void.

Your Ventray product is covered by a one (1)-year limited warranty from the date of purchase unless otherwise specified. Your Ventray juicer’s motor is covered by a five (5)-year limited warranty from the date of purchase.

Should your Ventray product have a defect in product material or workmanship within the first year of purchase, Ventray will be happy to arrange to have your original product returned to us, and deliver an identical or comparable replacement to you.

Please make sure you register your Ventray product as soon as you purchase it.  Register now

When submitting a warranty claim, please provide the original purchase receipt and serial number. The serial number is usually located on the box of the original packaging of the Ventray Product. Contact our customer service team at support@ventray.com with any details for further assistance and instruction.

Warranty - Ventray Certified Refurbished Products

Your certified refurbished Ventray product is warranted against defects in materials or workmanship for a period of 90 days from the date of purchase. The juicer's motor is warranted for a period of two years (24-months) from the date of purchase.

All Ventray refurbished products are final sale (no returns). Proven defective products will be exchanged for a refurbished Ventray product, as determined by Ventray, or the authorized service provider.

This warranty is the exclusive and only warranty in effect relative to refurbished Ventray products. Any other warranties, either expressed or implied, are invalid. Neither Ventray nor any authorized Ventray reseller is responsible for any incidental damages incurred in the use of Ventray products. Ventray’s obligation under this warranty does not apply to any defect, malfunction of failure as a result of misuse, abuse, improper installation, use with faulty or improper equipment or the use of with any equipment for which they were not intended. This  warranty will not cover any consequences, expressed or implied, including but not limited to the loss of life, profit, and any other losses resulting from the sales, installation or use of the product.

Learn more about Ventray Shipping & Return Policy.