Due to the COVID-19 pandemic, we are closely following the safety guidelines from public health organizations and working hard to ship our orders as soon as we can while maintaining a safe distance.

However, we are unable to guarantee the originally estimated date due to each region's potential shipping carrier or logistics delays.

The health and well-being of our customers and colleagues are always the first. As always, we will continue to try our best to keep our customers and employees happy and healthy.

Thank you in advance for your patience as we are experiencing a higher volume of orders and inquiries than usual.

Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.


We offer FREE shipping to the US (Lower 48 States) and Canada on all orders of $75 or more after any discounts or promo codes are applied. Inventory availability may affect delivery time. Additional fees or shipping restrictions may apply for other US addresses, the final cost will be calculated at checkout. Shipping methods may vary based on countries and addresses.

Shipping Method

Estimated delivery time


Standard Shipping

4 – 7 business days

FREE for orders $75+

$9.99 on orders $75 or less

Expedited Shipping

2 – 4 business days


Express Shipping

1 – 3 business days



 How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you have any questions with your order or Ventray products, please contact us at with your name and order number, and we will look into it for you.

Return Policy

During COVID-19, we only offer a full refund for orders that are unopen after 30-days. We are doing this as a precaution for our staff and our customers who purchase refurbished units. We still offer our warranty service for our Ventray products to provide service to our customers who require help with their product.

BabyGrow Return Policy

All Babygrow purchases are final sale during COVID-19 until further notice. We do not accept returns for Babygrow as a safety precaution for our employees, parents, and children. We still offer our warranty service for Babygrow to provide service to our customers who require help with their product.

Ventray Accessories Return Policy

All Ventray accessories are final sale (no returns) during COVID-19 until further notice.

Products Ineligible for Return

Any opened and/or used items are ineligible for return at this time due to COVID-19. It is always our top priority to serve all our customers as best we can while ensuring everyone's safety. We appreciate your patience and understanding during this challenging and uncertain time.


During the holidays, we try our best to deliver expedited parcels but there may be a chance your parcel will not be delivered on time. In cases like this, please contact us and we'd be happy to refund the expedited shipping costs. Thank you.

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